FAQS

We can accommodate early check in from 10:00am providing there is not another guest departing from the property on the same day you arrive. You can contact us no earlier than 24 hours prior to your arrival date to confirm if early check in is permissible and if so there will be an early check in fee of 40% (forty percent) of the same daily rate.

Bookings can be made by completing the online booking form at our website or by contacting us direct by telephone. Once we have received your booking form and booking deposit we will, subject to availability, confirm your stay by issuing a confirmation by email or SMS.

Late check out is up to 9:00pm providing there is not someone arriving to stay in the property on the same day you leave. You can contact us no earlier than 24 hours prior to your check out date to confirm if late check out is permissible and if so there will be a late check out fee of 40% (forty percent) of the same daily rate.

It is strongly recommended that you take out adequate travel insurance for your stay. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

Once we have received your booking form and booking deposit we will, subject to availability, confirm your stay by issuing a confirmation by email. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it.

Yes, but only if you have previously paid a 30% deposit in order to confirm your booking. The balance of the cost of your stay must be received by us not less than 14 days prior to your arrival.

We will require an advance damages/breakages deposit payment of Rs. 25,000/- (Twenty Five Thousand Rupees) for apartments and Rs 50,000 for villas to be paid before check-in.

If no deductions are necessary, your breakage deposit authority will be cancelled and manual vouchers discarded 7 (seven) days after your departure.

We provide a complimentary Housekeeping Service twice weekly during your stay. The property is prepared by our Housekeeping Team on the day of your arrival and after that they will visit every third day to clean the property and replace any bed linen and towels if required.

We accept no liability for the loss or damage to your personal possessions during your stay. If you leave behind or forget to pack any of your personal property, please contact us immediately. We reserve the right to dispose of any items recovered that are not claimed within 30 days.

If the property you have booked has an allocated vehicle parking space we accept no liability for any loss or damage suffered to your vehicle whilst you are using this complimentary facility.

All online credit card payments by Visa and Mastercard are subject to an additional surcharge. There are no surcharges if you choose to pay by Bank Transfer.

Pets of any kind are not allowed on any of our properties without any exception.

If you are locked out, you can visit the office during office hours to regain access. All call outs outside of office hours will be charged a fee of Rs. 2500.00.